Do I need to be home when my cleaner is there?

This is entirely up to you. You can let us in and then leave – let us in and stay – or leave a key and we can let ourselves in. 

Will I have the same cleaner each time?

Since it is just the two of us doing the cleaning you can be assured that your cleaner will not be changing.

Will my cleaner bring what they need?

Yes. We carry the products and equipment that we need in our car. Our equipment is sanitized from job-to-job to ensure cross-contamination is not occurring. If there is something specific you’d like us to use – we are happy to discuss that.

What if I’m not happy with the service?

We encourage all feedback (we use this to improve). If something we agreed to do is missed or not done to a high standard we will come back and re-do it – normally within 48 hours of the booking. If this can’t be arranged we will provide a discount.

Can I give you a key?

You can. We keep keys coded for each property so as not to include identifying details. However – we encourage you to have a lockbox on your property that you can keep the key in.

Do you clean under furniture?

We will move small objects and items to clean underneath, but we strictly do not move large furniture items due to the risk of damaging the floor surface and injuring our bodies. If you need us to clean under large furniture items (that cannot be accessed without being moved) please move them prior to us arriving.

Can I cancel my service after booking?

Yes, you can cancel your service after booking. To respect our time, we ask for as much notice as possible when canceling your service. Any cancellation closer than 24 hours from the clean will incur a cancellation fee of 50% (this will be waived for certain circumstances at our descretion).